I build and maintain Zendesk Explore, the analytics product that helps customers turn customer success data into business insight.

• Build Ruby on Rails and React applications with a focus on customer experience and product quality.
• Facilitate the development and maintenance of application programming interfaces.
• Refactored user permissions logic to improve performance and efficiency.
• Strengthened localization capabilities to make the product more accessible for global customers.
• Played a critical role in launching the new Report Builder experience.
• Integrated large language models into user-facing AI analytics features.
• Work across CI, Ruby on Rails, React, GraphQL, OLAP systems, AWS, Redis, and MySQL.

I joined Skydropx as a Software Engineer and eventually grew into the VP of Engineering role, leading the engineering organization through a period of rapid team growth, product expansion, and internationalization.

• Helped scale the engineering team from 4 people to more than 60, personally interviewing, hiring, onboarding, and training many of the engineers who joined.
• Designed a team structure that could scale with the company, creating clearer ownership across product, platform, infrastructure, and engineering management.
• Led the technical and organizational decision-making that supported Skydropx’s product expansion into new countries.
• Built “Radar”, SkydropX’s first fully tech SaaS product for real-time shipment tracking and customer notifications.
• Defined engineering standards and operating processes for software development, infrastructure, onboarding, access management, and offboarding.
• Worked across Ruby on Rails, React, Apache Kafka, AWS, Redis, PostgreSQL, TDD, and CI.

I owned software projects for the academic department, developing applications from scratch and managing the architecture behind them.

• Built and maintained Ruby on Rails applications.
• Managed SQL databases and backend services.
• Used Sidekiq and Redis for background processing.
• Administered Unix servers and managed Nginx deployments.

I worked independently across web, e-commerce, mobile, and IoT projects, taking products from requirements through implementation and production support.

• Built e-commerce web applications with Ruby on Rails, MongoDB, Redis, Sidekiq, WebSockets, Google OAuth2, Stripe payments, and Chart.js.
• Developed IoT and mobile features using MQTT, C++, and React Native.
• Delivered freelance web development projects for clients in Mexico.